JENVIE Returns Policy

At JENVIE, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with an easy returns process.

Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
  

• Merchandise must be unused, unworn, unwashed, and in original condition, with all tags attached.
  

• Final sale items, gift cards, and personalized or custom products are non-returnable.
  
  

How to Start a Return

1. Go to our Returns portal and enter your order number and email address.
   

2. Select the item(s) you wish to return and the reason for the return.
   

3. Print your return label and attach it securely to the package.
   

4. Drop it off at the nearest carrier location indicated on your label.
   
   

Refunds

• Once your return is received and inspected, you will receive an email confirmation.
  

• Approved returns will be refunded to the original method of payment within 7–10 business days.
  

• Original shipping charges are non-refundable.
  
  

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us at customercare@jenvie.com within 5 days of delivery. We will make it right.

International Returns

• International customers are responsible for return shipping costs, duties, and taxes.
  

• Refunds will be issued once the merchandise has been received and inspected at our warehouse.
  
  

Questions?

Our customer care team is here to help. Contact us at customercare@jenvie.com.