Privacy Policy
Effective Date: September 1, 2025
At JENVIE, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you shop at jenvie.com, subscribe to our updates, or engage with our services. It also outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
Information We Collect
We may collect the following categories of personal data:
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Contact details: name, email, phone number, shipping/billing address.
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Order details: items purchased, payment method (processed securely), transaction history.
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Account & preferences: wishlists, saved items, communication preferences.
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Device & browsing data: IP address, cookies, device type, geolocation (if enabled), and site interactions.
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Marketing interactions: when you sign up for newsletters, promotions, or participate in surveys/events.
How We Use Your Data
We use your information to:
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Fulfill and deliver your orders.
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Provide customer care and process returns.
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Personalize your shopping experience.
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Communicate offers, news, and updates (with your consent).
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Analyze trends to improve our products, website, and marketing.
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Comply with legal obligations and prevent fraud.
Sharing Your Information
We do not sell your personal information. We only share it with trusted service providers, such as:
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Payment processors & shipping partners (to complete your purchase).
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IT, analytics, and marketing providers (to optimize our services).
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Legal authorities if required by law.
Some of these partners may process your data outside your home country. Where applicable, we ensure appropriate safeguards (such as EU Standard Contractual Clauses).
Cookies & Similar Technologies
We use cookies to:
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Remember your login and preferences.
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Enable secure transactions.
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Measure site traffic and performance.
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Deliver personalized ads.
You may disable cookies in your browser settings. Please note that some features of the site may not function properly without them.
Your Rights
Under GDPR (EU/UK customers)
You have the right to:
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Access the personal data we hold about you.
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Request correction, deletion, or restriction of your data.
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Withdraw consent for marketing at any time.
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Data portability (request a copy of your data in a usable format).
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Lodge a complaint with your local data protection authority.
Under CCPA/CPRA (California customers)
You have the right to:
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Know what personal information we collect, use, disclose, or sell.
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Request deletion of your personal information.
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Opt out of the sale or sharing of personal information (we do not sell your data, but you may request limitations).
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Non-discrimination for exercising your privacy rights.
To make a privacy request, email us at privacy@jenvie.com with the subject “Privacy Request.” We will verify your identity before processing your request.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy or as required by law.
Data Security
We implement industry-standard encryption and safeguards to protect your personal information. While no system is completely secure, we continuously monitor and improve our security practices.
Children’s Privacy
Our website is not intended for children under 13 (16 in the EU). We do not knowingly collect personal information from minors.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised effective date.
Contact Us
For questions or privacy-related requests, please contact:
JENVIE Customer Care
Email: customercare@jenvie.com