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You can return eligible items within 14 days of delivery. Items must be unused, unworn, and in original condition with tags attached.

Final sale items, gift cards, custom products, and discounted sale items are non-returnable.

Use our Returns Portal, select your item, submit your request, print the label, and drop it off at the carrier.

Yes, you may request an exchange for eligible items through our Returns Portal, subject to availability.

A $9.99 fee will be deducted from your refund (waived for damaged or incorrect items).

Refunds are processed within 7–10 business days after your return is received. Shipping fees are non-refundable.

Email customercare@jenvie.com within 5 days of delivery, and we’ll fix it.

For more details, visit: https://www.jenvie.com/pages/returns

We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible after placing your order.

Once your order ships, you’ll receive a tracking link via email.

Shipping times vary depending on your location and selected method. Estimated delivery times are shown at checkout.

Yes, we ship worldwide. Shipping fees and delivery times will be calculated at checkout.

Refer to our size guide page for detailed measurements.

You can return eligible items within 14 days. Please see our Returns Policy here.

Care instructions are listed on each product’s description page. Please follow them to maintain quality and longevity.

Some items may be restocked. Sign up for restock notifications on the product page.

We accept major credit/debit cards and other secure payment options available at checkout.

Yes, all transactions are encrypted and securely processed.

Only one discount code can be used per order unless stated otherwise.

Some codes may have restrictions such as expiration dates or exclusions on sale items.

You can reach us at customercare@jenvie.com.